- You can find our frequently asked questions below. Can't find your answer? Feel free to contact us through our Contact page!
Cutesy is based in The Netherlands.
No, we do not. All the products are sourced from other small businesses, primarily led by women. We aim to give credit to these businesses, and in some products, you'll find their signature!
We accept the following payment methods: Credit cards (Visa/Mastercard), American Express, Apple Pay, Google Pay, Bancontact, iDeal, Shop Pay, Union Pay, and PayPal.
That's fantastic! We are always open to collaboration. Please contact us through our business email: info@cutesy.nl or navigate to our contact form which you can find under "Contact"
We currently ship to countries within the European Union, including: Belgium, Bulgaria, Germany, Cyprus, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Austria, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Czech Republic, and Sweden. Additionally, we ship to the United States. For more information regarding additional costs for customers purchasing from the United States, please refer to our FAQ under "Orders & Returns." > What are the shipping costs?
For gift boxes shipped within the Netherlands that don’t include “heavier items” like mugs and cups, the cost is €4.25. Gift boxes with mugs and cups included are €6.95. Shipping costs for other European countries are around €10-€15.
All orders placed before 5 PM CEST will be dispatched the same day. Orders placed after 5 PM CEST will be sent out the next day.
Shipping to the Netherlands and Belgium usually takes 2-3 business days. Shipping to other European countries takes approximately 3-5 business days.
If there is an issue with your order, please contact us first so we can find a suitable solution. If you still wish to return one of our gift boxes or items, we can mail you a return label. To request one, please send us an email. Make sure to read our Return Policy to be fully informed.
For orders shipped to the United States may incur import duties and taxes once they reach the country. These charges are the responsibility of the recipient. For more information, please contact your local customs office.